Originally brought in as the accelerator to design and deliver on a best-in-class Speech and Text Analytics platform, my time at Intuit has covered a wide range of teams and projects. Far too many interesting bits to include in a simple resume, but I’ll put some of the highlights in the bullets below.

• Complete build and release of a high volume, critical usage Speech and Text Analytics Platform. This involved delivering capabilities prior to, and in lock step with AWS (while influencing their designs), cost optimizing, scaling for the ingestion of hundreds of millions of voice minutes, establishing and mentoring an entirely new team, and deeply engaging with the business units to drive features from the bottom up. This project included many enjoyable challenges, such as designing DDB that supports all access patterns with sub 9ms response times while handling more than 4.5 trillion records, and growing at a rapid rate.
• Led initiatives in GenAI with a focus on real-world product delivery, directly influencing both revenue growth and cost reduction. Delivered high-impact solutions that combine large language models with domain-specific ML to drive measurable business outcomes, including reducing human support intervention by over 20% across all integrated support channels servicing more than 10,000 developers.
• Filed two patents centered on GenAI + ML hybrid systems, focusing on self-improving feedback loops, dynamic triage, and intent classification. These inventions stemmed from my own innovative early whitepapers and prototypes that I then guided my teams to successfully make their way into production.
• Driving architectural thinking around agentic system design as a key contributor in the architecture group. Provide the frameworks, reasoning models, and practical guidance that teams use to pragmatically evaluate and integrate autonomous workflows and LLM-powered agents into production systems.
• Owned designing, developing, and leading the teams responsible for decommissioning multiple vendor products with in-house replacements, recouping multiple seven figure contracts annually.
• Oversaw two independent teams across separate divisions, guiding multiple initiatives and driving a unification of disparate APIs.
• Many presentations and live demos, with audiences including the CTO and CISO. Demonstrations were to present new concepts, POCs, whitepapers, and production deliveries. Also am regularly brought in to speak as a technical authority for projects or clarify direction to gain support of initiatives.
• Spent a significant amount of time helping to up-level teams in terms of development skill, code quality, and best practices. This includes elevating engineers through their levels and helping them achieve senior or above promotions.
• Delivered the first iteration of a realtime infrastructure for processing utterances, enriching with ML, and bringing insights full circle to the end-users. Expanded on this POC to architect a complete, extensible, platform level solve.

Joined very early in the life of the company, providing key architectural direction and extensive hands-on code implementation.

• Built an immutable infrastructure and deployment process around integrating Docker, Chef, Consul, AWS EC2 and self-built tooling; took the process of deploying independent services from several hours each, to ~10 - 15 minutes
• Architected and implemented a Ruby and Scala based SOA, utilizing RabbitMQ, Protobuf, and Akka clustering
• Designed and developed a complete authentication and authorization system for security from endpoint through internal services; integrated a multi-prong approach based on being an OAuth2 provider and heavily utilizing the JWT specification
• Developed frameworks for rapid and consistent development of Rails based apis and actor based Scala microservices; utilized the same frameworks for end to end feature implementation

After working through the company in a consulting capacity, I switched into a CTO role to drive growth of the consulting arm while simultaneously delivering a pivot to product development.

• Architected and prototyped multiple flagship products focused on enterprises; exposing legacy systems as real-time streams (Node.js) & advanced behavior tracking tied to advertising (Scala)
• Curated existing client relationships and helped establish new ones to assist in driving the company to its first $10M in revenue
• Participated in developing and presenting funding pitches for investors and conferences
• Built and managed a team of direct employees and contractors split across consulting contracts and product development

• Architected a multi-property one-to-one marketing initiative encompassing several dozen customer touch points and numerous disparate backend systems
• Took over and successfully deployed a failing multi-million dollar web development project
• Architected and lead development on a SOA based implementation of mlife.com, a centralized multi-property player rewards system & booking engine
• Lead the development of an integrated customer experience application for replacing multiple simultaneous systems used by reservations agents; built around a custom Coffeescript SPA & a Jersey (Java) REST interface

• Working with a third party creative agency, drove the successful delivery of a new multi-property booking engine, and redevelopment of existing property websites
• Hand-rolled a modern web standards service layer for casino management systems, that passed full penetration testing and security approval by GLI on its first submission (C#, ASP.NET MVC)
• Implemented the first regulatory approved online address change system for a casino company in MO
• Took over implementation and new development of a company wide Campaign Management System; developed features and performed onsite training for marketing department users

• Architected the user experience and oversaw development of multiple flagship websites
• Optimized websites for SEO and performance, specifically applying sophisticated scaling techniques during times of national news coverage such as “CNN”, “The Today Show”, and “Gizmodo”
• Architected and implemented both back and front-end systems relating to an aggregated, multi-property tiered player card system; included development of player kiosk software, storage and message passing systems, player portal website, and internal tooling for reporting and administration
• Designed a data loss prevention (DLP) system utilizing available licensed software to prevent introducing an additional 220k license agreement

Older contract and position details available on request.